Warranty, Returns & Exchange Policy
Warranty
All ELOA pieces are crafted using 92.5 sterling silver, hallmarked for purity, and are designed to last.
Silver naturally reacts to air and moisture and may darken over time. This is a normal process and can be easily restored with gentle cleaning using a soft cloth or silver polish.
Gold and rose gold-plated finishes may gradually lose colour if exposed to water, perfumes, sweat, or harsh chemicals.
The warranty does not cover damage caused by misuse, accidents, improper storage, exposure to chemicals or water, alterations, or normal wear and tear.
Damaged or Tampered Packages
We take utmost care in packaging and dispatching every order through trusted courier partners.
If your order appears damaged or tampered with upon delivery, please:
- Record a complete unboxing video
- Take clear photos of the outer box, inner packaging, and jewellery
Share these details with our support team at +91 93637 10833 or care@eloajewellery.com within 24 hours of delivery to initiate a return request within 3 days of receiving the order. The entire order must be returned.
Once we receive and verify the returned items, we will:
- Dispatch a replacement for the full order, or
- Issue a store credit of the same value, if you prefer not to receive a replacement.
For orders purchased under any promotional offer, the entire order including complimentary items must be returned. The total value will be issued as store credit.
Returns & Exchanges
Returns are accepted within 3 days of delivery, provided the item is unused, in its original condition, and with all tags intact.
You may:
- Exchange the item for another product of the same value, or
- Opt for store credit valid for future purchases.
Once the returned item reaches our centre and passes quality checks, the replacement will be dispatched within 5 business days.
If additional time is required, our team will notify you in advance.
Return shipping costs must be borne by the customer, unless the return is due to a damaged, defective, or incorrect item received.
Inventory Mismatch
In rare cases where an item becomes unavailable after purchase, we may attempt to recreate it.
If recreation is not possible, we will contact you to offer:
- Store credit,
- An alternative product, or
- A full refund to the original payment method.
This policy does not apply to made-to-order pieces, which are clearly marked on the product page.
Non-Returnable Items
Custom-made, engraved, resized, or made-to-order jewellery pieces are non-returnable and non-exchangeable, unless received in a damaged condition.
For assistance, contact care@eloajewellery.com or WhatsApp +91 93637 10833 (Monday to Saturday, 11 AM – 6 PM).