Warranty, Returns & Exchange Policy

Warranty

  • All ELOA pieces are made with 92.5 hallmarked silver and are designed to last.
  • Silver naturally reacts to air and moisture, which may cause it to darken over time. This can be easily restored by gentle cleaning with a soft cloth or silver polish.
  • Gold and rose gold-plated finishes may lose colour if exposed to water, perfumes, or chemicals.

Damaged or Tampered Packages

  • We take great care in packaging and dispatching every order, using trusted courier partners and secure shipping methods.
  • If your order appears damaged or tampered with on arrival, please record a complete unboxing video and take clear photos of the outer box, inner packaging, and the jewellery.
  • Share these details with our helpline team at +91 93637 10833 or care@eloajewellery.com within 24 hours of delivery to initiate a return request within 3–5 days of receiving the order. The entire order must be returned.
  • After we receive and verify the returned items, we will:
  1. Send you a replacement for the full order, or
  2. Issue a store credit of the same value if you prefer not to receive a replacement.

  • For items bought under any promotional offer, the entire order including complimentary items must be returned. The total value will be issued as store credit.

Returns & Exchanges

  • Returns are accepted within 3 days of delivery.
  • You may choose another product of the same value or opt for store credit valid for future purchases.
  • Once your returned item reaches our centre, the replacement will be dispatched within 5 business days.
  • If additional time is required, our team will inform you in advance.

Inventory Mismatch

  • In rare cases where an item is out of stock after purchase, we may attempt to recreate it.
  • If recreation is not possible, we will contact you to offer:
  1. A store credit,
  2. An alternative product, or
  3. A full refund.

  • This policy does not apply to made-to-order pieces, which are clearly marked as such on the product page.

General Notes

  • Refunds and replacements are processed only after returned items pass our quality checks.
  • Store credits do not expire and can be used for any future purchase on eloajewellery.com.
  • For assistance, contact care@eloajewellery.com or WhatsApp +91 93637 10833 (Monday to Saturday, 11 AM – 6 PM).